Cook+Cure FAQ

FAQs

No problemo. Go to the address below, enter your email address and we’ll send you instructions to reset your password.

http://cookcore.herokuapp.com/users/password/new

Usually, this issue can be resolved by taking Apple’s standard app troubleshooting steps. Here’s the Apple article that gives you exact steps to follow:

If an app you installed unexpectedly quits, stops responding, or won’t open

If your issues continue after you tried all the steps suggested in the article, please contact us for further support. You can get in touch with us by emailing help@cookandcure.com.

Usually, this issue can be resolved by taking Apple’s standard app troubleshooting steps. Here’s the Apple article that gives you exact steps to follow:

If an app you installed unexpectedly quits, stops responding, or won’t open

If your issues continue after you tried all the steps suggested in the article, please contact us for further support. You can get in touch with us by emailing help@cookandcure.com.

Usually, this issue can be resolved by taking Apple’s standard app troubleshooting steps. Here’s the Apple article that gives you exact steps to follow:

If an app you installed unexpectedly quits, stops responding, or won’t open

If your issues continue after you tried all the steps suggested in the article, please contact us for further support. You can get in touch with us by emailing help@cookandcure.com.

Usually, this issue can be resolved by taking Apple’s standard app troubleshooting steps. Here’s the Apple article that gives you exact steps to follow:

If an app you installed unexpectedly quits, stops responding, or won’t open

If your issues continue after you tried all the steps suggested in the article, please contact us for further support. You can get in touch with us by emailing help@cookandcure.com.

If you found a bug, please contact us by emailing help@cookandcure.com.

Please try to provide us with an exact description of the behavior and we will try to fix it as quickly as possible.Thank you for helping us to improve Cook + Cure.

Some helpful information would be:

– What screen were you on?

– What were you doing when it happened?

– Did it happen more than once?

– What health concerns / goals / preferences did you have selected?

help@cookandcure.com.

Cook + Cure relies on a working internet connection, please make sure your internet connection works fine. You can do this by checking your connection in your browser. If your internet speed seems fine and you’re still having trouble, please contact us for further support. Send an email to help@cookandcure.com.

Cook + Cure relies on a working internet connection, please make sure your internet connection works fine. You can do this by checking your connection in your browser. If your internet speed seems fine and you’re still having trouble, please contact us for further support. Send an email to help@cookandcure.com.

Cook + Cure relies on a working internet connection, please make sure your internet connection works fine. You can do this by checking your connection in your browser. If your internet speed seems fine and you’re still having trouble, please contact us for further support. Send an email to help@cookandcure.com.

Feel free to contact us at help@cookandcure.com to request we add your health concern. We’re constantly expanding our database and we listen to our users to decide which health concerns to include next!

You can change any of your personal settings at any time by pressing the Profile button on the bottom left of your screen.

In the Profile section, you will see a large green button titled “Change My Saved Selections”. Tap this to change your saved selections.

If you’re still having trouble, please contact us for further support. Send an email to help@cookandcure.com.

Privacy is very important to us and we’ve designed the app in a way that keeps your information absolutely confidential.

All of your selections within the app are completely private – none of your selections are stored on our servers. Your selections are encrypted and stored locally on your phone. None of our staff, let alone an outside entity, is able to view your selections. We cannot see your health concerns, your health goals, nor your diet preferences.

When you make your selections, a request is sent from your phone to our servers. The information is anonymized before it reaches us – so we can tell that someone selected Diabetes, IBS, and Anti-aging; but we can’t associate that selection with any user or email address.

The only information that is not anonymized is your email address, username, and photo. This information cannot be anonymized or we would not be able to reset your password or manage your account.

We are striving to provide you with the most accurate information available, but science is continuously progressing and some of the information in Cook + Cure may become outdated.

You can help us improve the accuracy of the information in Cook + Cure. Let us know if you find any inaccurate information and we’ll happily check without the studies referenced and update the Cook + Cure database accordingly.

Please bear in mind that in some cases, different health experts may have different opinions and there may be studies that support two opposing views.

Please let us know your thoughts and references. You can email us at help@cookandcure.com.

Sugarsnaps! We’ll get it sorted for you asap. You can use the support portal within the app, located in the more section. If the app is crashing and you’re unable to use the support portal, then email us help@cookandure.com

We at Cook + Cure are total foodies and we’re always looking for quality, healthy recipes to share with our app users. You can submit your recipes to us at http://cookandcure.com/submit-a-recipe/.

We will review your recipe and consider featuring it in the Cook + Cure app.

If none of the FAQ answered your questions, please let us know how we can help you.

You can contact us by sending an email to help@cookandcure.com.